Refund Policy
Refund & Returns Policy
At SRI LAKSHMI HANDICRAFT, each piece is made by hand to order. Because of the nature of handcrafted, made-to-order goods, our refund and return terms are as follows.
Custom and made-to-order pieces
Custom commissions are non-refundable once work has commenced. The 50% advance paid at the time of order confirmation covers the cost of materials and artisan time allocated to your piece. We strongly encourage customers to finalise all design decisions — dimensions, motifs, finish, and references — before confirming an order.
If you wish to cancel a custom order before work has begun (within 24 hours of advance payment), please contact us immediately. We will refund the advance in full.
Standard catalogue items
If you receive a standard catalogue item that is significantly different from its description, or arrives with a manufacturing defect, you are entitled to a full refund or replacement. Please contact us within 48 hours of delivery with photographs of the item and packaging.
We do not accept returns for change of mind on standard items once dispatched.
Damaged in transit
If your piece is damaged during shipping, please photograph the damage and the outer packaging immediately upon receipt and contact us within 48 hours. We will arrange a replacement or full refund at no cost to you. We may request the damaged item to be returned before processing.
How to raise a refund request
- Contact us at salesofslh@gmail.com or on WhatsApp with your order number and photographs.
- We will review and respond within 2 business days.
- Approved refunds are processed to the original payment method within 7–10 business days.
Non-refundable situations
- Custom orders where work has already commenced.
- Items returned without prior communication and approval.
- Minor natural variations in wood grain, tone, or texture — these are an inherent quality of handcrafted rosewood pieces, not defects.
SRI LAKSHMI HANDICRAFT · 2226 Sawday Road, Mysore, Karnataka, India · salesofslh@gmail.com