Privacy Policy

SRI LAKSHMI HANDICRAFT (“we”, “our”, “us”) operates the website srilakshmihandicraft.com. This policy explains what personal information we collect, how we use it, and how we protect it.

Information we collect

When you place an order, submit a custom order enquiry, or contact us, we may collect:

Your name, email address, and phone number
Your delivery address
Payment information (processed securely by Razorpay — we do not store card or UPI details)
Details you provide about your custom order requirements

How we use your information

To process and fulfil your order
To communicate with you about your order, including updates via WhatsApp and email
To respond to your custom order enquiries
To send you order confirmations and tracking information
To improve our products and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment security

All payments on srilakshmihandicraft.com are processed by Razorpay, a PCI DSS compliant payment gateway. We do not have access to your full card or UPI credentials. Please refer to Razorpay’s privacy policy for details on how they handle payment data.

WhatsApp communication

If you submit a custom order enquiry, we may contact you via WhatsApp using the number you provide. You may opt out of WhatsApp communication at any time by informing us.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You may disable cookies in your browser settings, though some features of the site may not function correctly as a result.

Data retention

We retain your personal information for as long as necessary to fulfil your order and comply with our legal obligations. You may request deletion of your data at any time by contacting us.

Your rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, please contact us at salesofslh@gmail.com.

Third-party services

Our website may use third-party services including Shopify (our e-commerce platform), Razorpay (payments), and Google Analytics (site analytics). Each of these services has their own privacy policy governing the use of your data.